FAQs

Frequently Asked Questions (FAQs) — Shuzers.com

1. What is Shuzers.com?

Shuzers.com is a Pakistan-based online footwear store offering stylish, comfortable, and high-quality shoes for men and women.

2. Do you deliver all over Pakistan?

Yes, we deliver to all major cities and regions across Pakistan, including remote areas through trusted courier partners.

3. How long does delivery take?

  • Major Cities: 2–4 working days

  • Other Cities & Remote Areas: 4–7 working days
    Delivery times may vary due to weather, holidays, or courier delays.

4. What payment methods do you accept?

We accept:

  • Cash on Delivery (COD)

  • Bank Transfer (if applicable)

  • Online payment options (if available at checkout)

5. How can I track my order?

Once your order ships, you will receive a tracking number via SMS or email. You can use it on the courier’s website to check delivery status.

6. Can I change or cancel my order after placing it?

You can request changes or cancellation before the order is shipped.
After dispatch, orders cannot be cancelled but may be returned following the Return Policy.

7. What is your return and exchange policy?

You may request a return or exchange within 7 days of receiving your order, provided the item is unused, unworn, and in its original packaging.
For full details, please see our Return Policy.

8. Do you offer refunds?

Yes. Refunds are provided after we receive and inspect the returned item.
Refunds may take 7–10 business days and are issued via bank transfer or store credit.

9. What if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours

  • Share photos/videos for verification
    We will arrange a free replacement or refund.

10. Are all products original?

Yes, all products sold on Shuzers.com are 100% original, brand-new, and quality-checked before dispatch.

11. How do I choose the right size?

We provide a size chart with every product.
If you still have questions, our support team can guide you in selecting the perfect size.

12. Do you offer free shipping?

We may run free shipping promotions during sales or special events.
Standard shipping charges (if any) are shown at checkout.

13. How can I contact customer support?

You can reach us anytime at:

  • Business Name: Shuzers

    Business Number: +92 326-9891049

    Email: shuzers.info@gmail.com

    Address: Daska, Daska 51010, Pakistan